From: "Philip Scheim" <pscheim@.com>
To: "WaterField Designs" <heygary@sfbags.com>
Subject: Re: On the way....

Just a note to tell you how delighted I am with my WaterField HardCase for the MacBook Air - it is beautiful, functional, and a worthy accessory to a great computer.
Thanks for your great work... I look forward to ordering other products from you in the future.
Philip Scheim

From: "John Galle" <jgalle@.com
To: heygary@sfbags.com
Subject: COZMO BAG...ONE YEAR LATER

Gary,

I am a confessed lover of atttaché cases. With this in mind, I bought the Cozmo bag one year ago. It was more expensive than the typical Lands End/LL Bean bags (before the Cozmo, they suited me just fine). Naturally I was somewhat hesitant, but it was such a great looking bag on your website. The gold lining helps me find anything easier. It stores more than anything I have ever had. I have used this everyday for a year and am delighted with this bag! I am able to carry my Mac Book Pro with my with cables, and my Franklin Planner fits nicely in the outside flap. The strap takes the burden off my shoulders. Two weeks ago for a change of routine I used my old attaché. I couldn't wait to switch back to my Cozmo bag.

The more I use it, the more I like it. Thanks for making a quality product that looks great and stands up to rigorous daily use!

Jack Galle

From: mitch@abrdesign.com
Subject: Really, REALLY impressed!
To: gary@sfbags.com

Gary

1st of all i must say that the customer service experience from you guys has been, to put it mildly, astonishingly good. I can't remember the last time I was personally thanked for buying something online that wasn't a cookie cutter form letter. A very nice surprise was the handwritten "Thank You" note on the invoice. I mean COME ON...who does this these days?????? Again, wow. This kind of hands-on attention is just so foreign to my other buying experiences that it just really impressed the hell out of me. Its like I have been working in an Industrial Revolution sweatshop and William Morris just showed up to give me a drink of water.

Most importantly, this bag kicks ass. I don't need to tell you about the quality & so on (you make them, you already know that) But I will say that i see where my $254 went. This thing is built like a sexy, soft and rugged tank. It looks insanely cool, it feels really good and well made, hell, it even SMELLS good.

The buying experience has been exceptional. The product is 1st rate. As a designer I see a formula for good design mixed with good business in your company.

Sincere thanks!
Mitch Goldstein