Frequently Asked Questions

The best way to get hold of us is through [email protected] . We do our best to stand by on live chat during business hours Pacific Standard Time.

If you have not heard from us, please check your spam or junk folder. If you do locate one of our emails in your spam or junk folder, please make certain to mark e-mails from [email protected] or [email protected]  as "not spam" to prevent this issue from occurring every time we attempt to contact you via email. We get back quickly to every customer, Monday-Friday, so if you don't hear from us, please check those folders, or let us know.

If you have Gmail, please check your Promotions folder.

The quickest, most efficient way for us to receive your order is via our website. Website orders go directly to our Shipping Department and these orders get processed before telephone orders. You can order from our website 24 hours a day easily from anywhere in the world.

We make and distribute our cases here in San Francisco and sell everything through our online store. This means you can shop at your convenience, and you can be anywhere in the world in different time zones.

We’re quite honored that some of you would like to visit our workshop while in San Francisco. However, we keep a lean operation and you might find our shop a bit underwhelming— we mostly have inventory and brown boxes scattered around.

We don’t have a printed catalog—you’re looking at the online version right here at SFbags.com.

Sure. E-mail us at [email protected]  and we can go from there.

We’d be happy to help. The first question would be: what will you be using the bag for? Contact us at [email protected]  or chat with us, and we’ll be happy to go over the options for you.

The best way is to join our mailing list where you’ll receive the latest info.  If you’re the social type, you’ll also get the scoop by following WaterField Designs or SFbags on Instagram, Twitter, Facebook, Pinterest, or YouTube. 

No, we will not spam you and we won't sell your email to others.