From: "Randy White" <whiterg@.net>
To: "'WaterField Designs'" <askgary@sfbags.com>
Subject: RE: On the way....

Just wanted to let you know my Sleevecase arrived today only two days after I ordered it. Quick service!

As far as the Sleevecase is concerned I couldn't be happier. A consumer only asks two things from a merchant; "Quality Product at a Fair Price".

In this case I received both and more which was your personal service. The case far exceeded my expectations in terms of quality and I expect to be carrying it for many years. Thanks very much and you have earned a every bit of my praise.

Please feel free to use any or all of my words in promoting your great product line.

Randy White

From: dave@.com
Subject: Re: On the way...
To: gary@sfbags.com

WOW! I am VERY impressed with you guys. I found your site by searching the internet for iPod accessories. I am amazed at your attention to detail, the personal touch you provide, (email, note on the order, etc.) and how rapid I received my order. I am a person that THRIVES on good customer service. You better believe that I will keep you in mind if I need anything else and I will send my friends as well. Thanks!

Dave

From: Miguel <miguel@.edu>
To: WaterField Designs <askgary@sfbags.com>
Subject: Re: On the way...

Dear Gary,

Let me take a moment to offer some feedback on your business. I rarely take the time to do this, but I thought I should because of the excellent products and service you offer.

I have now ordered four laptop sleeves from WaterField Designs and each time I have placed an order, I have been utterly floored by the level of service and quality of the product provided. Your quick response time, personal and congenial employees, and expedient shipping and handling are second to none I have ever dealt with. I know I can count on your business to provide excellent service every time I order.

Furthermore, the quality of your products is outstanding. It is obvious from handling them that they are well thought-out, carefully crafted pieces of workmanship that are perfect for the job of casing my expensive equipment

Thanks again and best of luck with your business in the new year.

Regards,
Miguel
Cambridge, MA

From: Stephen Dockery <stem@.com>
To: WaterField Designs <askGary@sfbags.com>
Subject: Re: On its way...

Gary:

How refreshing! A company that actually admits they made a mistake... and takes steps to address and compensate for the error.... This is rare and deserves kudos. When I get a chance, I plan to write to a Mac-friendly publication and tell them of this excellent customer service!!!

It is a pleasure doing business with such a company!!!! Keep up the good work and honesty!!! It is much appreciated!!!

Sincerely,
Stephen Dockery