From: Robert R (@.com)
To: <heygary@sfbags.com>
Subject: RE: On the Way

Thank you. I must say your companies patience and willing to work with me to make sure I had the right bag for my needs were outstanding. I only wish there were more companies out there that were willing to take such good care of their customers as you folks. Your bags and service are outstanding! Worth every penny. I will be a return customer.

Thanks again.
Bob R

Gary:

I stand in awe. The bag I ordered yesterday arrived a few minutes ago. I'm going to have to revise my prejudice about SF being the home of flakes and loony lefties. Great service. And a great bag. Thank you so much. Now I'll have to look at your site even more carefully and see if there are other designs I can use.

Best -

Robert J. Avrech

From: paul@.com
Subject: Re: On the way...
To: askGary@sfbags.com

Hi Gary,

The bags arrived today. I have to say I'm bitterly disappointed. There's absolutely nothing I can find fault with! Good job!

I'm one satisfied customer and glad that I purchased from you...

Best regards,
-- Paul

From: flowers@.com
Subject: Re: On the way...
To: gary@sfbags.com

Gary,

Thanks for the email! I came across references to your bags while searching the Dell user forums and some Apple Powerbook sites.

All of the reviews for your products raved about the quality of the construction and design in your products. But the single most consistent feature across all of the reviews was praise for your customer service. I begin to see now that the praise was well earned.

Brian