From: Stuart Strutin <ss@.com>
To: WaterField Designs <heygary@sfbags.com>
Subject: Re: On the way.... again

Gary:

Thanks so much. I found your site about a year ago, and have read many of the reviews and testimonials about your bags and your customer service. But I must tell you, it's kind of like seeing the Grand Canyon; you really can't describe it until you experience it first hand. I received the Travel Case less than 48 hours after talking with Heidi, and now the Smart Case is shipping early! And to get a personal "thank you" for my business?

The quality of your customer service is only matched by the quality of your products. There are a lot of much bigger companies who can learn a thing or two from the way your company does business. It
never costs anything extra to say "thank you."

Thank you.

Stuart

From: Lana Ellis <lanaellis@.net>
To: WaterField Designs <heygary@sfbags.com>
Subject: Re: On the way....

Dear Gary,

I received my iPhone case and travel pack. I just wanted to let you know that I love them! I ordered a computer case for my laptop several years ago, which I also love, and that's why I went to your website for my iPhone apparel. Thank you for the great service and products!

Regards,
Lana

From: "Lukas Brinias" <lukasbrinias@.de>
To: "'WaterField Designs'" <heygary@sfbags.com>

Subject: RE: On the way....

Hi there,

Well, I didn't really need to tell somebody, because people don't stop asking me where I got this bag from. Even to me this sounds like a fictitious story, created by some clever advertising agency, but this is what actually happens. If I find anything that could be improved or if I do find anything that might me useful, I'll let you know.

Greetings to Gary!

Best regards,

Lukas Brinias

From: "Erin O'Neill" <misserino@.com>
To: "WaterField Designs" <heygary@sfbags.com>
Subject: Re: SF Bag Order

I am not sure whom I am emailing, however I wanted to give word to whoever is the manager or supervisor of Mellisa, Tanja, and Gary (or if one those three or all three are the managers) that I am just blown away by their service. I honestly felt like I was your only customer; the care, concern, and immediate responses I received just astounded me. In today's world, it is easy to feel like another number, but not with your company. I truly thank you for all you did for me. I received the case today (talk about super fast) and Mellisa wrote a handwritten note on my order form. I am just beyond words.

THANK YOU

Best, Erin