From: Stuart Strutin <ss@.com>
Thanks so much. I found your site about a year ago, and have read many of the reviews and testimonials about your bags and your customer service. But I must tell you, it's kind of like seeing the Grand Canyon; you really can't describe it until you experience it first hand. I received the Travel Case less than 48 hours after talking with Heidi, and now the Smart Case is shipping early! And to get a personal "thank you" for my business?
The quality of your customer service is only matched by the quality of your products. There are a lot of much bigger companies who can learn a thing or two from the way your company does business. It never costs anything extra to say "thank you."
From: Lana Ellis <lanaellis@.net>
I received my iPhone case and travel pack. I just wanted to let you know that I love them! I ordered a computer case for my laptop several years ago, which I also love, and that's why I went to your website for my iPhone apparel. Thank you for the great service and products!
From: Mark Taber <markt@.com>
Just thought I'd let you know I'm loving the iPhone Smart Case (silver) and the large iPhone travel case (green). Built well, works well (the belt clip rocks), and they look (as usual) great.
Now I have to buy some more iPhone gear to fill my travel case with. :)
Keep up the great work,
From: "Lukas Brinias" <lukasbrinias@.de>
Well, I didn't really need to tell somebody, because people don't stop asking me where I got this bag from. Even to me this sounds like a fictitious story, created by some clever advertising agency, but this is what actually happens. If I find anything that could be improved or if I do find anything that might me useful, I'll let you know.
Greetings to Gary!
From: "J G" jgonz@.com
I just received the Travel Case its perfect for my phones and gadgets. I love the quality of this bag and i will surely recommend it to others. I actually was looking for a gadget bag in the in different forums and sites and found this to be the perfect one.
From: Jeff Bowers <bowersj@.net>
Wow, I ordered this thing Friday evening and the Postman had it at my door Saturday before noon. I was blown away. This is a great little iPhone pouch, absolutely perfect for my needs. As I anticipated, the design and build quality are exceptional. Just wanted to say THANKS for a great product and the speedy delivery. I'll continue to shop with you as my needs evolve and I'll be happy to recommend your products and company to my friends and colleagues.
Not sure how I originally heard of WaterField Designs, but I bought a sleeve for my new MacBook Pro about a year and a half ago and have been very pleased with it. So when I was looking for an iPhone case, I looked you up again.
From: "Erin O'Neill" <erino@.com>
I am not sure whom I am emailing, however I wanted to give word to whoever is the manager or supervisor of Mellisa, Tanja, and Gary (or if one those three or all three are the managers) that I am just blown away by their service. I honestly felt like I was your only customer; the care, concern, and immediate responses I received just astounded me. In today's world, it is easy to feel like another number, but not with your company. I truly thank you for all you did for me. I received the case today (talk about super fast) and Mellisa wrote a handwritten note on my order form. I am just beyond words.