From: John Stewart <j.stewart@.com>
To: heygary@sfbags.com
Subject: Re: On the way....

Hi Tanja,

Nice touch that you knew I had bought a bag from you before.

My last bag was a Cargo bag with an Indium front. I loved that bag. I used it every day going to and from work, took it on lots of planes, including around the world twice - fantastic at airports because the laptop can be quickly taken out and returned to the bag when going through security - without disturbing the rest of the contents. And the front pocket holds plenty.

And after 3 or 4 years of use it still looked almost new - needless to say that I was pretty upset when someone stole it, along with my laptop. I think I was almost more upset about losing the bag than the laptop.

Anyway, thanks for the email, and I look forward to receiving my new bag.

Regards,

John Stewart

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From: Evan Jones <evan.jones@.com>
To: heygary@sfbags.com
Subject: Re: On the way....

Hey Gary,

I heard of you guys from the Gadgeteer via the old Sony TR1 users forum if memory serves. I started with a sleeve and piggy back for my old Sony TR1 and after seeing how well that held up knew you guys were onto something.

I have been in the tech field since the early 80s and have been a bag hound since day one. Like the elusive "perfect" tool box for my shop at the house (I restore old BMWs and no I have not found that box yet) I have always looked for the perfect tech bag. I know I gave away about 15 bags a few years ago in various states from barley used because they were just ill designed to ok designs the died too soon. I have at least another 20 or so in the attic in the same state. Some are cheap and some were money was no object buys from names you call competitors and I call also rans. The longest I kept one bag was about a year for some mid priced Intel case I got at Office Depot that started to fall apart right before I got the Cargo, indeed I pressed it back in service until the Cargo gets back from R&R. I thought it was an ok bag, but after a year and half (and counting) with your Cargo, well it, and the others, suck, no other way to say it.

Your goods are incredible. I live and die by the bag. The fact I can go "lite" with just the sleeve and piggy back or fully loaded in the Cargo is awesome, the fact the bag looks as at home in the board room as it does in the server room is a perfect fit for what I do since I have to work in both worlds. Even more amazing to me is that as rough as I am on bags, after over a year of use it still looks good with little wear, something that relegated many of my former bags to the attic. I can't stand a technical professional with a tattered look, especially if it is me. The fact that I wanted the bag repaired instead of retiring it says a lot.

It's rare now days that a product just works and serves well and long. Hell I'm in the IT field where long and works doesn't even mix, so when I run into something that deserves praise I am more than glad to give it. On that fateful day when my current bag does indeed get past its prime in a few more years it will be replaced by another. In the mean time I dropped a hint to my wife about getting me a large black Sling for Christmas. Pretty cool new design for travel and such.

Now if you guys would just get in the camera bag business, I have two DSLRs and a couple of lenses that need a better home...

Evan M. Jones, CISA, CISSP, CTT, MCP
IT Specialist

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From: Greg Aukerman <greg.a@.com>
To: WaterField Designs <heygary@sfbags.com>
Subject: Re: On the way....

Gary

Just wanted to take a minute to say that my bag arrived and it is outstanding!

I used it for a symposium this weekend and it simply swallowed all the gear I needed to take with me, and yet everything was still easy to find and convenient to reach. The design, quality and materials are exceptional.

Thanks for the smooth transaction and fast shipping.

It has been a pleasure,

Greg Aukerman

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Gary,

I knew of your site/products because I'd looked you up about a year ago when I ran into someone with a Cargo bag. I was in NY, at a taping of The Daily Show, standing in line. A guy in line with me had a Cargo Mambo Combo. I asked him about it, wrote down your company name, and started coveting one of your bags ever since.

I recently started a new job, and asked my new employer if I could expense a bag for the laptop they'd issued me. To my astonishment, my boss said yes even when I told him it'd be around $300. The only bummer is that he made it clear that the company owns it. So I guess I can't leave the company for the 15-plus years it'll take for the Mambo Combo to wear out.

Riccardo

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From: "Steven Kushner" <skush@.com>
To: "Waterfield Designs" <heygary@sfbags.com>
Subject: Re: Thank You

Gary,

It's not often that consumers "thank" vendors for their products (especially after paying not insignificant sums), but I get so much pleasure out of my Waterfield bags (I just complemented my Cozmo with a Cargo) that I feel obliged to let you know. It's like we have a relationship (especially with the personally signed invoice you send along with the bag). The construction is superb, the attention to detail is beyond compare. The "Peppercorn" Indium is as stunning as the para-glider buckle is cool. My biggest dilemma is deciding which bag to use. (This past weekend I took both, using my Cozmo as an overnighter and the Cargo for my computer, camera, and a few DVDs.) Sometimes I forget that it's the stuff inside the bag that's supposed to be important. Thank you for making "schlepping" an act of intrinsic value.

Steve Kushner

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From: Gary Davis <davis@.com>
To: Waterfield Designs <heygary@sfbags.com>
Subject: Re: On the way....

I bought my larger cargo bag from you about 6 years ago when living in Delaware and have happily used it nearly every day for that time.

I wore out the first shoulder pad about 2 years ago and fixed it with silicone caulk, but now that has worn away. With the purchase of a new larger laptop and the need for a larger sleeve, I can retire that shoulder pad. I should tell you though, the bag looks like new...even after all that extensive traveling and the associated abuse. My laptops (3 successive), in a sleeve, in the bag, were always safe and never were damaged.

You will be interested to know that just recently, as I went through airport security and the bag through X-ray, the TSA agent commented on what a really nice bag I had! This guy must see 1000s per day, so you know that this represents an impressive endorsement. I can also relate to you that in a Starbucks in Charlottesville, VA I confronted a guy stalking me from behind...it turned out he was checking out the bag; he had looked at them online and took the opportunity to get up close and evaluate it. I spent a few minutes in a testimonial and demo showing him the features and he seemed convinced that it was for him.

Thanks for the best bag one could own. It has, and continues to, serve me well and better than I could ever have imagined.

Gary Davis

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To : Waterfield Designs <heygary@sfbags.com>
Subject: Re: Thank you

Dear Gary and WaterField Staff,

Thank you so much for my cargo bag. After having it for about a month I can't tell you how amazed and grateful I am for the excellence in this bag. I am currently managing the summer theatre festival for the city of Corona and my cargo bag is the most important tool I have everyday.

I was introduced to your products by a friend who was performing in a play up in San Francisco. I came up to watch my friend perform and while I was there it seemed all he wanted to talk about was how cool his cargo bag was. Only because he had a stinking aircraft buckle for a clip. I LOVED IT! It took me a year to save up to purchase my very own bag and I can honestly say - it was worth the wait.

Thank you to you all for your speedy process, your hospitable customer service, and the passion for excellence.

Respectfully,

Daniel

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From: Robert Grenader <rgrenader@.net>
To: WaterField Designs <heygary@sfbags.com>
Subject: I am Impressed

Just received a large Cargo Bag, Laptop Sleeve, Cable Guy Pouch and Wallet. Quality is excellent, fit and quality of materials are outstanding. I’ve just placed my second order for a camera bag and an additional shoulder strap.

The Cargo Bag is amazing for what I can get in it without the 'bag bulge' of other soft sided cases. And, after 2 days, I am still finding new places to hide stuff!

Once again, thank you for your excellent service and quality product.

Robert

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From: David Robinson <controlc@.net>
To: WaterField Designs <heygary@sfbags.com>
Subject: Re: On the way....

Gary,

My Cargo bag came today. It is simply perfect for me. Your stuff is the standard by which all other similar products should be measured.

You have my permission to use my comments. I am glad to help spread the word about a company which makes such fine products.

It is always a pleasure to do business with you!

David

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Well, I've put the cargo to work and it did an awesome job! Just got back from a week and a half trip for customer meetings, and work in our SF office and the Cargo was comfortable, carried everything I needed and looked great! Thanks for making such a great bag!

Stewart

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Hi Gary

I purchased the Mambo Combo (Cargo-Medium-Lead) and I have to tell you that this is the most well designed, solidly built, and stylish bag that I've ever seen. I can say without qualification that my money was well spent.

I was particularly happy with the WaterField's customer service and ordering process. My bag was shipped the day I placed the order, email notification was immediate, and delivery prompt. The handwritten note on the invoice was a nice touch as was your personal email.

The Cargo bag is already a hit in my office, and I look forward to my next flight so that I can carry the Cargo instead of my old messenger bag. Living in the Bay Area, it's also nice to see a home-grown SF company hit a home run.

Thank you,

Peter

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From: Hampton Stevens <hstevens@.com>
To: Heidi / Waterfield Designs <heidi@sfbags.com>
Subject: the best bag EVER

Dear Waterfield

Thank you so, so much. As a freelance writer, my job includes a lot of travel. And when I travel, my bag has to hold everything; computer, camcorder, cables, pens, notebooks, snacks - the works. It's my office and my home away from home. Right after getting my Mambo Combo, I went on a long trip for work; from the Sundance Film Festival to the Winter X-Games and back to LA for the Grammys. My Cargo never left my side. With luck, it never will again.

The best part is the security you feel carrying one. This bag is just plain solid. Every clasp and zipper works crisply. Every pocket is well-crafted. Everything fits smoothly-- and just where it should. I could write a paragraph about the shoulder strap alone. The quality of your product is matched only by your customer service. Not only was it wonderful ordering from you, it is a pleasure knowing your employees make a good wage.

The collection of unused (and expensive bags) in my closet attests to how hard I’ve looked for this kind of quality. My friends have even heard me joke that I’m on a quest for the perfect laptop bag. That quest has now ended. I’ll never use anything else.

Best,

Hampton

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From: "Stewart Mader" <slmader@.com>
To: "WaterField Designs" <heygary@sfbags.com>
Subject: Re: On the way....

Hi Gary,
I've been searching for a bag for my MacBook Pro, and couldn't find anything that met my needs until I found the Cargo. I looked at lat least a dozen other sites but I didn't want a cheesy looking bag, or a corporate looking bag, or one that's got a zillion little pockets that I'll never use.

When I saw the Cargo it just made sense - I love smart design touches like the orange lining so you can see what's inside, and the two equal sized pockets are exactly what I'm looking for to carry a second battery and AC adapter. Since I travel a lot, I need a bag that can sometimes be the only one I take (for a quick day or overnight trip for a meeting), or carry my laptop and essentials on a longer trip. BTW, since I love travelling, the thing that sealed the deal on the Cargo was the Aluminum Aircraft Buckle!

Feel free to use this in your customer testimonials (if you do, it's find to include my full name and email signature)
Stewart

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From: Frank Kelly <fkelly@.com>
To: WaterField Designs <askgary@sfbags.com>
Subject: Re: Change to Paraglide Buckle

By the way here is a quick lovefest for my cargo bag.

I purchased my large cargo bag bout 2 years ago and have not had to look for another bag since. This is a big deal cause I am a bag junkie, always looking for the perfect one. Yes I am able to neatly put most everything I need in this bag,,,,(Thinkpad laptop, IPod, Treo 650 cellphone, passport external harddrive, 2 paperbacks, 1-2 magazines and a clean shirt,,,as well as the little stuff keys, pens/etc)...

What was the clincher for me, was one day during a terrible rain storm, me and my bag got soaking wet and everything inside was perfectly dry and a quick wipe with a towel on the outside of the bag and it was like it never got wet.

Lastly I get comped about it all the time (I have the bluesy color)....................

Ok and customer service...............well all I will say is drop them an email and before YOU hit your send button, they will be replying to YOUR email.

Thanks,
Frank

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From: Eric <evdv@.com>
To: askgary@sfbags.com
Subject: Re: On the way....

Gary,

Thanks for responding personally. The "wow" factor just kicked in when I started travelling. You can quote the following on your website:

Although I did not receive any e-mail confirming my order or its shipment my initial worries quickly turned into a pleasant surprise when my Cargo Mambo Combo made it to France in less than three days.

Owning a Macbook Pro 17" the first looks at the parcel and the bag itself made me worry about the Combo's size: I'm used to take a lot of gear around. However, when I actually packed the Cargo I was astonished how much space it offers.

Traveling at least 75% of my time the last ten years I have gone through a large collection of bags and cases, some of them well over $500. The Combo stands out in design, practicality, quality and attentiion to details.

In addition to questions and compliments from fellow travellers, Lufthansa personnel turned out to be quite interested in the bag as well: the black colour combined with Camel leather exactly match their company's colours...

You've got a new fan over here in Europe, and I will definitely recommend your products to friends and colleagues.

Eric (France)

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From: Jeff Campbell <jcampbell@.org>
To: WaterField Designs <askgary@sfbags.com>
Subject: Re: On the way....

I Google'd for an iPod case a long time ago and found yours. I ordered it and couldn't believe the quality and service. I still have that case and carry it everyday. I ordered one for my wife and son as well. They too carry them everyday. I also bought one of your wallets. This stuff is top shelf. And, I can't believe the customer service.. Your company is A+++ second to NONE! Everyone is so helpful and the rapid turnaround is absolutely great.. The cargo bag has been on my wish list for a while. I bought a new MacBook Pro and decided it needed something high quality to carry it around. I called in just to see what I needed for a sleeve size on a combo. ( my bad..the website had the look-up tool and I got too anxious and missed it ) I couldn't resist. I had to order one up and get it off my wish list. There was no second choice. I love this stuff and can't wait to get the cargo bag. Thanks Gary.

Jeff

From: Rand Lien <rand@.com>
To: WaterField Designs <askgary@sfbags.com>
Subject: Re: On the way....

Hi Gary,

I've been on the road with my new WaterFiled Cargo Mambo Combo bag for three weeks now and I had to say that this bag has the best functionality, best appearance, and best quality of any bag I've owned or seen. Congratulations on thinking through all the little things that make a big difference. Love the Gear Pouch! If I didn't know it was an WaterField bag I'd think Apple designed it.

Rand Lien

From: Curtis Elsbernd <curtiselsb@.com>
To: WaterField Designs <askgary@sfbags.com>
Subject: Re: On the way....

Thanks. You guys are great!

To answer you question about how I found you --

I've ordered from you before. I bought 2 ipod cases and a large cargo bag from you in the past. I use the cargo bag every day. I've had it for years and it still looks good. I think it is indestructible and would probably survive a nuclear attack.

About 6 months ago my old ipod gave up the ghost and I replaced it with a video ipod. I immediately came to the sfbags website to order a case for my new ipod and was really bummed to find out you don't have the same older ipod style cases for video ipods. After thinking about it a bit, I understand why, but I haven't been able to find as functional a case as the old style case with the flap and the belt clip. I do a lot of walking and I really miss it.

Thanks for all the great products and the super service. You guys are truly amazing.

Curt

From: Jason Nordgren <jasonn@.com>
To: WaterField Designs <askgary@sfbags.com>
Subject: Re: On the way....

I received my Cargo bag combo for my new MacBook Pro and as usual, I am extremely pleased with both your quality and your service. For anyone who would question spending upwards of $300.00 on a carrying case, all I have to say is take a close look at one and you will see where the money goes; the materials, craftsmanship, and design are all the best I have seen. The large Cargo carries my MacBook, Wacom tablet, all of my cables and accessories, and various books and other gear I need for school with ease and style. I have been using your products since I bought one of your cases for my PSP and you were the only option I considered to protect my precious Mac. If you ever decide to get into the market for SLR camera bags, I will be one of the first to line up for one (hint :-) ).

Regards,
Jason Nordgren

From: "Michael D.Willits" <michael@.com>
To: "WaterField Designs" <askgary@sfbags.com>
Subject: Still going after over a year

Just wanted to send a note about my experience with your bags after more than a year of happy ownership. I purchased the Mambo Combo Cargo after several weeks of reviewing other manufactures, reading the review sites, and asking around. Each time when I thought I found "my next bag" I compared it with with the Cargo. Hands down, the Cargo won every time. I've owned about a dozen other bags in the past, and all quickly began showing signs of wear, including frayed and torn stitching, clasps that no longer held, etc., etc. More importantly, all bags I've owned in the past tried to do too much. Too many pockets, too many zippers, or just ill-conceived designs that looked good on display but just didn't work in real life. This bag is just enough, and if I want more, or my needs change, I simply order a different sleeve case or accessory bag.

Having been a grad student and now a part-time college instructor, my SF Cargo bag has not once let me down. I've abused it more than most bags deserve, yet it still looks almost brand new (save for a few normal scuffs on the metal clasp). People still complement me on my bag and I am confident it will be with me for several more years.

Thank you for designing the perfect bag.

Sincerely,

Michael D. Willits, M.Ed.

From: Brian Haberer <bhaberer@.com>
To: WaterField Designs <askgary@sfbags.com>
Subject: Re: On the way....

Hey Gary,

I've been a customer for a few years now, so when I got a new laptop, I needed a new slipcase for my trusty old Cargo bag! My cargo bag still looks brand new, I think I've had her for over three years I think, and people are still shocked when I tell them that it's that old.

So wonderful is the bag that most of my road warrior friends have taken the opportunity to purchase one of your luxurious bags, and I've yet to hear a complaint.

Thanks for yet another quick turn around and another (I'm sure) amazing product.

Brian Haberer

From: fishell@.edu
To: <askgary@sfbags.com>
Subject: On the way....

Dear Gary,
I thought it high time to add to your testimonials. I think I can fairly describe myself as a "major pain in the ass" customer. I have changed my mind about what would suit my needs faster than most people can makes their minds up. Through it all you guys (and you in particular, if indeed there is only one Gary, I suspect you have clones) have been spectacular. This is only matched by the quality and thought you put into your product line. My mainstay for the past five years is a medium cargo bag. I also have two sleeves for my computer and two gear bags. I am ballistically happy about all of them. If all companies had your dedication to support and quality it would be a perfect world.....OK, I need to get real, it will never happen.

best

Gord Fishell

From: Manley <manleywalker@.com>
To: <askgary@sfbags.com>
Subject: On the way.... CARGO

The Cargo bag and the pouch arrived on Saturday. Let me tell you this bag exceeded all my hopes and expectations -- it's damn near perfect. I took it to work and people were just floored with the look and quality of this thing. And the longer strap is just what the doctor ordered. The bag sits just where I want it to. Thank you, again, for all of your help putting it together.

Two of my friends from work plan to contact you shortly to buy bags of their own. Both were really impressed with the bag and my description of the my buying experience. Frankly, I can't think of a better way to say "thank you".

Best regards,

Manley Walker

From: "Michael" <Michael@.com>
To: <askgary@sfbags.com>
Subject: small cargo bag

Gary,

I have owned and used virtually every bookbag out there and have used the small black Cargo bag for about two weeks. It's perfect. I now have to go through your products list; I'm sure there is something else that I need.

Michael

From: Luckett Richard <richard.luckett@.com>
To: askgary@sfbags.com
Subject: How do I love Waterfield Bags...?

Let me count the ways...!

Gary and Company:
I purchased my Cargo bag prior to a motion picture location scouting trip to the UK and France in June. I was extremely - repeat EXTREMELY - impressed with the speed with which I received it and the personal note on the invoice, along with the totally cool young woman who took my order. Your unmatched customer service is the benchmark by which I now judge all my internet purchases... and no one has yet to come close...!

Needless to say... my Euro-design snob business partners in Europe went bonkers when they saw it... and they couldn't believe how much stuff it held. Amazing!

But that ain't all, brother. On Sunday July 17th I departed on a 9-week, 36-city tour with the heavy-metal monsters MEGADETH, and as I was leaving I realized that I needed a Sleevecase for my iBook and Waterfield-level protection for my Airport Express, JBL On Tour speakers, iPod and accessories, etc. I placed the order as I was leaving Austin to be delivered to a friend's house in Malibu where i would be staying during rehearsals. That very night my plans changed and I needed it delivered elsewhere in LA and I was FREAKING because the tour started two days hence in Fresno.

I called after-hours and left a message with your ace customer service department with the change of delivery address. I called at 9 the next morning to confirm and lo and behold I was informed by another of your totally cool staffers that my order had already shipped to the correct address...sure enough Tuesday morning there it was and I started the tour totally "sorted," as they say in England, with all the components of my digital life all snug and protected.

NOW THAT'S WHAT I CALL CUSTOMER SERVICE, MAN!

I can report to you that in my capacity as one of three tour merchandise managers on the tour your products were REALLY put to the test. From tour bus to hotel to the production office to (mostly) outdoor show settlements every night, your products held up with durability, style and a panache that was the envy of everyone that saw them ("where DID you get that cool bag, dude?).

Also, much to my amazement I note that despite getting slung around in road dust and grime, the heat in the Southwest and the humidity in Florida, that with the exception of a few scratches on my Cargo's buckle, all my WF products look as good as the day I bought them and protected my stuff LIKE ALL GET-OUT. Amazing!

With Many, Many Thanks and Warmest Regards,

Richard Luckett

From: Joseph <jtune@.com>
To: askgary@sfbags.com
Subject: "Order Reference"

Dear Gary,

Having just received a large, indium, taxi Cargo, an iPod inMotion Case, & an iSight case, I'm STUNNED by the exceptional attention to detail, beauty, and quality, so I rushed, like a bat out of HELL :), to order the above additional items.

There's no way I can top the accolades I've read on your product lines except to say, SUPERB, SUPERB, SUPERB; & indeed, this is an instance of POSITIVE REDUNDANCY! THANKS, too, for your personal service.

Yours faithfully,

Joseph.

N.B. My only regret is, I didn't order all of the items at the same time! I'm an American, but my friends in Cambridge, England have gone wild over your product lines. Please do add me to your mailing list, and if you wish, post this for the world to see!!!

From: jim@.com
Subject: Awesome stuff!
To: gary@sfbags.com

Hi Gary,

Just wanted to send in a little feedback after my first trip with your large cargo bag and sleeve case for my new 17" PB. As indicated in many other of your testimonials I've also had products from Txxx, Rxxxxx, Bxxxxxx (briefcase and backpack), etc. and I think they have been very good bags. However none of them match the usability or design of your cargo case, I purchased the large suite spot and while I was worried it would be too big,its size is actually the best I've had. The key points that I found useful on my recent trip were:

1. The zippered pocket on the front flap, easy to get into and large enough to store my paperback book, reading glasses, iPod, and earphones. This made it very easy to shove the bag under the seat when getting on the airplane and still be able to get to everything I wanted during the flight. DVD's went into the zippered pocket on the front of the bag under the flap.

2. The top loading entry to the main part of the bag, I loved not having to unlatch catches when going through security. Very easy to unzip the case, open the flap on the sleevecase for the PowerBook and pull out the laptop for scanning. Just as easy to stick the PowerBook back in the bag and zip up the top while walking out of the security area.

3. This may not be a positive for everyone but I really liked the unstructured design of the interior of the main compartment. I put the sleeve case for the PowerBook in the center of the main compartment. In the side with the velcro strap I put two document wallets from office depot that are 8 1/2 X 11 containers, I used one for business materials and one for personal items. I also slipped the medium gear pouch with Ethernet and telephone cables as well as the PowerBook power adaptor into this side. Index cards for notes, business cards, and pens went into the pockets on the other side of the bag. Bottom line for me is lots of flexibility for use in carrying different items in the bag.

4. The strap is very comfortable and I loved the fact that the front of the bag didn't stick out when I had that front pocket loaded.

All in all a great experience with a terrific product! My next order is already in your system, I'll look forward to using the products for a long time.

Regards,
Jim Kuhr

Hi Gary,

Paul used his bags for the first time yesterday, and he loves them! (It was a 19th anniversary gift from me, his wife.)

This is a high compliment from Paul, since he's a product designer and a self-proclaimed bag expert. (His nickname at home is "Dr. Bag man.")

Keep up the good work!
Kris (I write Apple Developer News, so if you ever want to offer
developers a discount, send it on over.)

From: J Spivey <spivey@.com>
To: askgary@sfbags.com
Subject: Taxi Large Cargo

I purchased a large taxi cargo suite the other day and I immediately noticed its smart lines and sexy look, not to mention the functionality of the bag. I first noticed it was made for a 15" laptop or powerbook and it drew some concern to me. I called Gary and with no questions asked, was willing to completely refund me, this is one incredible bag and i needed to put all my things in it and then make a decision. Wow was i wrong! this bag actually is made for a 17" powerbook. My attitude is when one buys a Ferrari do they buy a cheap plastic cover to protect it from the elements or do they buy the best protector for it? my powerbook deserves the best and this is why I highly recommend the large cargo bag for its home. This is one stealth and sexy looking bag!. Kudos to Gary and his team.

Jim Spivey
17" PowerBook G4
Large Taxi Cargo

From: rjj@.com
Subject: Re: On the way...IT'S HERE!!
To: gary@sfbags.com

...And it is a beauty!
What a great bag! Large Cargo. My officemates are salivating. One offered to trade. No way. I ordered your smallest bag a while ago (it's what I use instead of a purse), and I've got the iPod cover (excellent) and several gear bags, which I use to hold everything from cables/chargers/iPod accessories to expensive fountain pens to makeup. Thanks for a great product and great service. And, yes, it did make my day.
Best,
Rhonda

From: Doug Nelson <doug@.com>
To: Gary <gary@sfbags.com>
Subject: Re: On the way... Part II

Gary-

Your customer service has been EXCELLENT and personal and The Cargo Bag I received last week is exactly what I've been looking for in both quality and design. I will be sure to pass along the recommendation for your products anytime!

Thanks again!

Doug

all cables (power; modem; network);
6 CDs;
2 writing pads (A4 & A5; each 1 cm thick);
iPaq (with expansion pack);
financial calculator;
cell-phone;
sunglasses;
a 100-page contract;
stationary;