From: Noel <n.o.e.l@.com>
Subject: Re: On the way...

I just received my Muzetto 13” laptop bag the other day, and I am amazed!

I was a little nervous spending so much on a bag that I thought was comparable to some selling for [about] $80, until I opened the package. The quality of design and construction of this bag are a cut above. I have no doubt that this is a 20 year bag, where many of the competitors I was considering looked like they might last a year or two.

My only regret is that I didn’t have the guts to go for the green one, I stayed with the conservative black. But then, the amber colored liner added that splash of color I needed for my own satisfaction, without showing it off to the world. It’s kind of like having a really nice jacket, lined in lime green silk, it’s just for me.

Anyway, I just wanted to say thanks, and that now that I recognize the quality of your work I will be ordering a slip case for my kindle from you guys soon.

Oh, and I also really appreciated the handwritten note on the packing slip...nice touch! I will certainly spread the good word...

Noel

From: Dr. Marc Feldesman <feldesman@.edu>
Subject: Add My Testimonial

Hey Gary:

Just a quick note to add my testimonial to the long list of satisfied customers. I own about 5 of your products and use all extensively. I've got a Mambo Combo with interior gear bags and 15.4" laptop sleeve, a brand new Muzetto (personal size) and several different sized camera cases. They all are perfect at their jobs. I use them daily and I have recommended your bags to dozens of friends. They are well-made, durable, and handsome. I've long been a "man bag" carrier and I have about 4 different ones from different manufacturers. I got hooked on these bags when I was travelling in Europe extensively on business years ago. I have to say that of all the bags I own, the Muzetto is the nicest looking.

All the best,

Marc
Dr. Marc Feldesman
Professor and Chair Emeritus
Portland State University

From: Matt Mininger <mininger@.com>
Subject: A Long Overdue Testimonial

Hey there Gary, I just wanted to drop you a note and give a long overdue testimonial to the quality of your product.

I purchased a large Cargo bag in 2000 when I was working as a government contractor. It was the perfect bag for lugging my laptop and numerous other things around the planet as I visited government offices in several countries. The bag never ripped, scuffed, broke a zipper,or cracked a buckle no mater how many over head bins it was stuffed into, or how many train or airplane seats it was stuffed underneath.

Flash forward eight years and a major career change, and now I'm working as a nurse, but the cargo bag is STILL the best bag for carrying all of things I need to take care of patients: Bandages, stethoscope, blood pressure cuff, paperwork, etc. all have a place in this bag. It truly is one of the best purchases I have ever made. And the bag itself still looks like new. Not a tear, scratch or scuff anywhere on it.

If I had one complaint about the bag, it is that it is so well made, and has held up so well, that I can't justify buying the large Vertigo bag I've had my eye on!

Keep up the great work, and keep making those great products!

Matthew Mininger

From: mitch@abrdesign.com
Subject: Really, REALLY impressed!

Gary

1st of all i must say that the customer service experience from you guys has been, to put it mildly, astonishingly good. I can't remember the last time I was personally thanked for buying something online that wasn't a cookie cutter form letter. A very nice surprise was the handwritten "Thank You" note on the invoice. I mean COME ON...who does this these days?????? Again, wow. This kind of hands-on attention is just so foreign to my other buying experiences that it just really impressed the hell out of me. Its like I have been working in an Industrial Revolution sweatshop and William Morris just showed up to give me a drink of water.

Most importantly, this bag kicks ass. I don't need to tell you about the quality & so on (you make them, you already know that) But I will say that i see where my $254 went. This thing is built like a sexy, soft and rugged tank. It looks insanely cool, it feels really good and well made, hell, it even SMELLS good.

The buying experience has been exceptional. The product is 1st rate. As a designer I see a formula for good design mixed with good business in your company.

Sincere thanks!
Mitch Goldstein