As a product manager for a domestic furniture manufacturer, I know how important it is to have excellent customer service when your products are often priced at a premium over inexpensive imports. Creating a culture of service in an organization is an arduous task and I commend you for success in doing so. For what its worth, I found your company on a flash sale site. I don't recall but believe it was on Huckberry.
The Outback waxed canvas sleeve is simply phenomenal. Got it for my MacBook Pro Retina. Fits amazingly. Bonus with the vertical style: you can charge your laptop in the case.
Tough, padded and unlike anything else on the market. Had it for a few hours and already I'm looking for a Waterfield bag to put it in (I swear, they must have shipped it within minutes of my order).
Love that they're made in SF.
Received the product over the weekend. Above and beyond what I expected. It is absolutely perfect! I had been searching for something exactly like this for quite some time and am very pleased with what you have designed. Thank you so much for your great customer service and your craftsmanship!
From: John S
Thank you for personally e-mailing me to tell me about my package - what a nice touch that is often missed from online shopping experiences! I am a new customer, but I purchased with confidence after one of your colleagues quickly and confidently answered my question through the "Hey Gary" section of your website. I originally found your website by happenstance after Google searching "Best bags for MacBook Pro Retina", and was impressed by its design and the wonderful YouTube videos explaining the ins and outs of each product. Thank you for your excellent service thus far - I'm looking forward to receiving my Muzetto and Outback Sleeve, and I won't hesitate to point friends and family in your direction when they are in need of bags!
From: Andre Chew
The order turned up on my doorstep today.
I've gotta tell ya I am super happy with them :) Not a stitch out of place .. feels so sturdy & fits like a glove. I really love how the waxed canvas on the sleeve takes on a character of it's own.
Many tks once again for the help getting it here.