Return Policy

RETURN POLICY

We do our best to make sure you will be satisfied with every purchase. However, should any item fall short of your expectations, return it to us unused within 30 days of receipt and we will send you a prompt refund. We don't charge any restocking fees (unless otherwise noted) and you will be responsible for all shipping charges.

All returns must be sent to WaterField at the Purchaser's expense. Any product we find to be defective will be repaired or replaced, at our option. If we receive a product that is not covered under our Warranty, we will contact the sender and advise of appropriate repair charges.

Contact HeyGary@SFbags.com for more questions.

EU RIGHT OF WITHDRAWAL

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here: https://www.sfbags.com/apps/redo/returns-portal/login?withdraw=true

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store.