Community User Reviews

The best cases in the world attract some of the best and most diverse people in the world. Our users are an exclusive group—you might spot one at an airport, a café in Florence, or a business meeting in Austin. Thank you for spreading the word.

Based on 22576 reviews
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Air Porter Carry-On Bag
Jan M. (Arizona, United States)
For the Man Who Hates to Travel!

This was my anniversary gift to my husband who hates to travel. He loves it! In fact, he keeps it by his living room chair to organize his books, phone, and daily stuff. Hey, Gary was so helpful, as well. Thank you Waterfield!

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Flex Travel Gym Bag
Ryan B. (California, United States)
Great Bag

Although it is a little smaller than I had imagined it, it works extremely well for what I need it for! Mainly used as a gym bag, but I have used it as an overnight bag, and it has served me very well so far! As a frequent Waterfield Bag buyer, they continue to impress me!

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Vitesse Cycling Musette
Bruce M. (California, United States)

A satchel, or book bag that is what I call it. My musette is filled with books to read and notebooks to write on, old school, real paper real books. Your musette is sturdy, solidly constructed, practical, handsome it is perfect for me. I look forward to rewaxing it in 5 years and writing you again in 10 years to tell you what a friend it has become.

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Shinjuku Tote
Julianaa S. (Colorado, United States)
Everything it said it was..... really well thought out.

Great service when I asked about delivery. Love the way it stays on my shoulder easily and I can throw it across my back to evenly distribute the weight.
Love the color in side, and all the pockets.
Also appreciate the fine workmanship and it's actually Make In San Francisco? Not China.

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Shinjuku Tote
Leo W.I. (California, United States)
Shinjuku is a winner

Gary, a short backstory - I've been a fan of your bags since the original cargo bag (yes I was able to get the anniversary version that came out). I have looked for a tote, because sometimes a messenger bag is too much and a backpack too bulky or the sling too small. Looking at other manufacturers and their implementations of a tote either left it lacking (thinner materials, less subtle touches on the pocketing needs, even the complete removal of organization pockets but still pricing it at much greater for much less in design. When I saw the Shinjuku Tote hit my inbox, I clicked through the link and reviewed the details. The attention to detail is always something I can count on by Waterfield! No unnecessary zippers to fight though to get to the inner contents (magnets are a really nice touch), the heavy weight materials of the waxed canvas but no so heavy to carry around. The non-slip shoulder straps, the large sized pockets in the corners of the bag to hold bottles were a forethought and not some afterthought where you can barely squeeze in a normal bottle (as done by other bag makers). This will be a bag I enjoy and look forward to it aging and developing a beautiful patina.

PS, yeah liked the thought of the bag so much that I didn't wait till the first one arrived before ordering a second one in the Canvas/X-Pac material.

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Shinjuku Tote
Timothy M. (New York, United States)
First trip to NYC a smash

My new Shinjuku tote accompanied me perfectly on my recent trip to NYC to see George Clooney perform as Edward R. Murrow in “Good Night & Good Luck” this past weekend. Everything I needed had a place and I easily transported my stuff from train to theatre and back home. Very pleased, but not surprised, WFD always has my back!

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Air Porter Carry-On Bag
Mank (California, United States)
A Big Win

I was a carrying a custom leather bag from a different SF retailer (which I loved and used for close to 20 years) but I wanted to lighten my load, so I got the Air Porter and matching Air Caddy.

My first trip with them was an unqualified success. Not only is the bag lighter overall, but the Air Caddy concept really works perfectly, eliminating the need for me to go fishing around in my big bag for whatever I’m looking for. It made the whole flight easier and also made getting off the plane a snap.

I loved the stash pocket on the outside of the Air Porter, and stuffed my wallet, cell and watch in there during security. The interior of the bag is very well organized and leaves me enough room for a shirt and tie because I sometimes need to change outfits during the day (don’t ask).

The bag stands up on its own (vital) and it looks great in all black. The trolley sleeve works perfectly (last bag didn’t have one). The water-bottle pocket (also vital) works just fine and stows out of the way.

I think the handles could be a little bit longer, just fyi. That’s not a big deal however.

Also, I’ve already received one inquiry from another passenger about the bag/caddy dichotomy.

All in all, 10/10. Glad I bought it.

Love the case.

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Shinjuku Sling
Wesley H. (Arizona, United States)
Quality Sling

Discovered how great it is keeping my pockets empty and this bag is a great addition to my collection that I feel comfortable wearing to even nicer events.

Beautiful. Comes out if the box slightly tight but let it break in! It fits perfectly afterwards!

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Vitesse Cycling Musette
Charlie R. (New York, United States)
The perfect daily bag

I bought the Vitesse Cycling Musette to accommodate my needs as a working musician and a writer - needing something to carry my daily materials for both. It’s the perfect size, extremely well built, and very functional for accessing smaller items like wallets and keys from the front two pockets, while having plenty of room in the main bag for larger items. I would definitely buy more products from Waterfield - especially at the very fair price points offered for handmade pieces from SF.

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AirPods Max Shield Case
David B. (Vermont, United States)
Just Added a New Case

So glad that SF Bags added this to the collection when you did. I just purchased an AirPods Max and was thrilled to receive this. Perfectly matches my other Waterfield accessories and very happy to put Apple’s case back in the box. Headphones, charger, cables and an AirTag to boot. All in one place and easy to find. No leaving the house without everything I need. Thanks.

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Vitesse Cycling Musette
DB (Illinois, United States)
Beautiful bag

Love this bag, so well-made, holds everything that I need and it's really nice to look at. Very good quality too and loved the pricing.

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Vitesse Cycling Musette
Leisha A. (Missouri, United States)
Great bag

Admittedly, I am obsessed with bags of all kinds so it should come as no surprise that when I saw the Vitesse Cycling Musette reviewed on NYT Wirecutter, I did not hesitate to hit “purchase.” I have no regrets. It’s such a cool bag. I use it every day. Bravo, Waterfield!

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Vitesse Cycling Musette
Paul K. (Pennsylvania, United States)

Perfect size and finish

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Shinjuku Messenger Bag
Thomas O. (West Virginia, United States)
Shinjuku Messenger

Excellent customer service. Responded to a question about my order within the hour. Amazing craftsmanship with the bag. Very high quality and I love that it's made in SF. I will be ordering from here again in the future.

Beautifuly well made worth the price tag

Beautiful craftsmanship and attention to details on this super functional and well made backpack! I look forward to using it for many years to come.

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Vitesse Cycling Musette
Mitch H. (Utah, United States)
The perfect musette and doubles as a small briefcase

I say it's perfect as a musette because it widens a bit toward the top and this slight angle makes a subtle wing shape that creates the right kind of friction to keep the Vitesse Musette from sliding off your back as you ride. The waxed canvas also makes some friction to that keeps it sitting stably on your back on your bike. The extra width at the top makes it hold your stuff better too: a Mac Air 13 and iPad and other stuff fit easily, and carry easily even while you're riding. Off the bike, the Vitesse Musette's carry handle make it work well as a small briefcase, and you can stuff it in this mode. It carries easily by the handle, or shoulder strap if you're carrying coffee and don't have a free hand to carry it by the handle. As someone who has sewn handles onto messenger bags in the past, I can tell you this musette set up exactly as you'd want a simple cloth shoulder bag to work. It's light too--not light enough to keep in a pannier while touring to carry food from the shops, and not light enough to hand up food to racers from the team car--it's not that kind of musette. It's a more versatile do everything musette like the old US Army M1936 Musette but better, and roomier than the Swiss Army Musette too. Waterfield seem to have an iterative approach to design where their items improve with each version as they see what can be made better. For example, the shape and size is dialed, the shoulder strap is sewn at the right spot and correct angle and is the right weight and width, and the one buckle closure simplifies use so you can open and close it one-handed. It's all worked out to the small details. 

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Shoulder Pad
Amy E. (Pennsylvania, United States)
Exactly what I needed, quality is fantastic!

I needed a shoulder pad to use with either my sling backpack, where the padding does not extend far enough, or on a should bag whose strap had no padding.
The Waterfield shoulder pad was exactly what I needed and the quality is fantastic!
I am able to slide it to the position I need depending on how I adjust the length of my strap on my bags.
I am happy to support a US company.

Beautifully made! I love it

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Analogue Pocket Magnetic Case
Tim B. (Ohio, United States)
Perfect Fit

Fits the Analogue Pocket ferfectly. Materials are all top notch and construction is flawless.

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Air Caddy
Meyer

It’s a perfectly sized caddy for cords and anything else that needs a compartment.

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Playdate Magnetic Case
Emily L. (Pennsylvania, United States)
Gorgeous

I love it. Great quality. I really love the oiled leather. It is developing a nice “patina”. Couldn’t be happier!

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Sutter Tech Sling
Joerg P. (Saarland, Germany)
Excellent and more than thrilled ...

A while ago, as I saw the first Waterfield products, I fell in love with them. Now I'm a proud owner of a Sutter Tech Sling (Full) and I am more than thrilled. This great workmanship, the selected materials and the excellent service, even shipping to Germany without any problems ... I am very impressed. My 13" MacBook fits perfectly and I am sure that my new bag and I will grow old together.